ELMSFORD, N.Y. -- Andrew Bello says all roads lead to Valvoline Instant Oil Change in Elmsford, where he has served as manager for the past year. Pointing to his location near several major highways, including I-87, I-287, the Saw Mill River Parkway, and Routes 119 and 9A, Bello explains that he is a quick, convenient stop for many customers.
Everything they do at Valvoline takes the customer’s needs to heart, Bello says, starting with the entrance and ease of registering vehicles for oil changes and many other regular maintenance check-ups. Bello believes it is important to “provide a good customer experience from the moment they walk in the door.”
One of the aspects that makes his shop’s location unique is that Valvoline has employees who are able to speak several different languages, making all customers feel comfortable and welcome. “I even Googled Chinese translations once to speak with a customer,” he says.
Bello, who owned his own mechanic shop before coming to Valvoline, says he pays attention to every detail of his shop from the ease of dropping off cars in the bay to the registration process in the lobby. He takes pride in making the experience comfortable and quick. “Even on busiest days, wait time is managed well,” he says.
Although most customers come in for just an oil change, Bello and his team provide a full 15-point inspection. He says that they often can do other routine maintenance, with most jobs taking only 15 minutes or so.
Technicians receive a great deal of training so that they are well versed in the needs of all the cars that pull into the bay. Bello says he takes a great deal of pride in being a one-stop shop in terms of maintaining vehicles and has a large number of repeat customers, which he considers proof he is doing things well.
He reminds everyone that Valvoline is offering a one-day 50 percent off oil change sale this Friday at the Elmsford Valvoline.