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Greenburgh Pharmacist Strives for Happy Clients

GREENBURGH, N.Y. – Valuable Drugs is a memorable place for Roy Giuliano, and not just because he is the store's head pharmacist.

Giuliano began working there on April 15, 1998. Ten years to the day later, his son was born. Coincidentally, Giuliano also met his wife at Valuable Drugs in 2006, when she was a home health aide who often frequented the store. Aside from those coincidences, Giuliano really does have an affinity for the pharmacy.

"I can't see myself doing anything else," he said. "I don't know how to do anything else."

His 13 years at Valuable Drugs – located in the Crossroads Shopping Center on Tarrytown Road – earned him an award from Greenburgh Town Supervisor Paul Feiner in 2010, recognizing his service to the community.

"In this business, having a personal connection with customers is the most important thing," said Giuliano, who knows the majority of his customers by name – and even by prescription. "This profession is not just about counting the pills and giving them out. It's about trying to help everybody."

The owner of the store said he overstaffs the pharmacy so that they are able to serve each customer the attention they need. The overstaffing is not a pharmacy norm, said Giuliano, and is a very rare commodity.

Years ago during training, an older pharmacist told Giuliano: "Get the patient the medicine – no matter what." For example, if a customer does not have enough money to cover the full cost of a prescription, give them a few days worth of the medicine. In addition, try to find a more cost-friendly medication that will work for them.

"I love the fact that I see a wide variety of customers here," Giuliano said. "We have patients that are hard on their luck on public assistance, and we also have patients who live in mansions on Knollwood Road. In life, you learn by experience. The more you're exposed to, the more you learn."

Giuliano grew up in the Bronx, spending his days playing baseball with friends. He attended St. Anthony's Grammar School, then Mount St. Michael Academy for high school. In eighth grade, he worked in a pharmacy, washing windows, mopping floors and cleaning the basement. In 1990, he began studying at St. John's University, where he completed a five-year program, and earned his B.S. degree in pharmacy.

Currently living in Yonkers with his wife and three children, Giuliano spends his time outside of work with his family, often playing sports.

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